Assessor Resource
AHCMER401A
Coordinate customer service and networking activities
Assessment tool
Version 1.0
Issue Date: May 2024
This unit applies to agricultural or horticultural merchandise or department managers who have responsibility for customer service delivery by others.
This unit covers coordinating customer service and networking activities and defines the standard required to: access and apply customer service policies and procedures; respond to customer feedback and complaints; develop and use networks to source goods and services; provide value for the customer in sourcing and supplying goods and services; maintain records of customer feedback and interactions.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)